Store Support

Have you made a purchase but not received a download link?

Check your spam folder. Search for the phrase “dogbitelaw” in your emails. The link comes to you via email.

If it isn’t there, make sure your email address is correct on PayPal. If it isn’t correct, you won’t receive the message with the link because that’s the email address we use.

Still haven’t found it? Send an email message to and include the product name, your name and the email address you used so we can check PayPal’s records. We will resolve the problem within 24 hours if not sooner.

Trouble playing videos?

Download a free player from It will play our videos on most devices and operating systems including Windows, Macintosh, Android and IOS.

Other technical problems?

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